Process Mining — the key to higher efficiency and risk mitigation in banks

The Russian banking industry is facing unprecedented challenges: digitalization of customer expectations (65% of interactions are already through digital channels), tightening regulatory control (fines imposed by the Central Bank of the Russian

The Russian banking industry is facing unprecedented challenges: digitalization of customer expectations (65% of interactions are already through digital channels), tightening regulatory control (fines imposed by the Central Bank of the Russian Federation exceeded 4 billion rubles in 2023) and aggravation of cyber risks (damages from fraud reached 27.5 billion rubles in 2024). Why does Process Mining technology – in the context of declining margins and growing operating costs – become an essential prerequisite for the strategic development of financial institutions? Alexander Bochkin, CEO of Infomaximum, tells the PLUSworld portal about this.
Journal:  PLUS №9 (329), 2025

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