Banking chatbots. From information support to financial assistant

One of the most resonant events of the first day of the International PLUS-Forum “Payments and Cash Circulation” was the presentation by Dmitry Satin, CEO of UsabilityLab, in the session “Banking transformation in both business and technology. Retail: from offline to e-Commerce. New focal points of building business and customer relationships”. Today, we present the key points of this presentation, offered by the author in a journal publication format.

One of the most resonant events of the first day of the International PLUS-Forum “Payments and Cash Circulation” was the presentation by Dmitry Satin, CEO of UsabilityLab, in the session “Banking transformation in both business and technology. Retail: from offline to e-Commerce. New focal points of building business and customer relationships”. Today, we present the key points of this presentation, offered by the author in a journal publication format.