Analysis of customer feedback and the evolution of Armenian bank applications
The findings of USABILITYLAB’s study of user feedback and the history of Armenian banks’ mobile applications development show that mobile applications have become the most important channel of interaction between banks and clients. This topic, among a number of other relevant issues, will be discussed on November 11-12 in Yerevan. The city will host the International PLUS-Forum FinnoWay Armenia 2025, one of the largest events in the region, which will be held for the first time in the South Caucasus.
The findings of USABILITYLAB’s study of user feedback and the history of Armenian banks’ mobile applications development show that mobile applications have become the most important channel of interaction between banks and clients. This topic, among a number of other relevant issues, will be discussed on November 11-12 in Yerevan. The city will host the International PLUS-Forum FinnoWay Armenia 2025, one of the largest events in the region, which will be held for the first time in the South Caucasus.Journal: PLUS №6 (326), 2025
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Read in this issue:
- May in Central Asia Didn't End in June, or What Digital Uzbekistan Showed
- 5th International PLUS-Forum Digital Uzbekistan. First day roundup
- Topical issues of Digital Uzbekistan 2025. Second day roundup
- Fraudfighting&Security Stanislav Kuznetsov at SPIEF-2025: the war against telephone scammers – 295 billion rubles stolen, 300 billion saved
- A patchwork-style IT modernization or How banks can cope with modern challenges based on BaaS platforms
- Data security in e-commerce: how to protect your business from leaks
- Three years without SWIFT. Where did we arrive at in international settlements?
- Stablecoins in the global payments market. Binance Kazakhstan's view
- Tokenization of assets. How can businesses legally use this tool?
- Digital infrastructure providers will become key players in the digital ruble ecosystem
- Analysis of customer feedback and the evolution of Armenian bank applications
- How are e-commerce insurance technologies developing in the world?
- Chinese-style artificial intelligence. How China is becoming a world leader in AI
- New requirements for information protection in the banking sector